Physicians
Must Retain Their Compassion for Patients
Today, patient advocacy, as a
viable means to improving the welfare of our
society, finds itself in a rather precarious
state, fought at high pitch in the
pain-filled and bloody trenches of the
emergency rooms and operating rooms of
hospitals all over the country. Physicians'
advocacy, meanwhile, can be likened to
white-collar warfare-though ironically
fought in the pristine halls of justice or
the sterile offices of HMOs and insurance
companies. Through some perverse twist, as
we enter the second millennium, the practice
of medicine has been turned on its head.
How can this have occurred? Our century has
been witness to the marvelous advance of
medical treatment, from Salk's polio vaccine
to Bamard's heart transplant. We lifted the
curse of tuberculosis and have seen babies
come into this world through in-vitro
fertilization. Scientists and physicians
have worked hand in hand to develop
thousands of treatments, surgical
techniques, and pharmaceutical therapies to
relieve the most intense pain, cure the
incurable, and salvage the unsalvageable.
And yet, we witness so many in our society
failing through the cracks of a system that
allows teenagers to die on the doorsteps of
a hospital emergency room due to a
hospital's fear of liability and children to
be born of a mother virulently addicted to
crack.
Physicians, too, fall prey to onerous
burdens on their ability to perform
professionally. Our hands are often tied by
regulatory measures, our practices pulled
under by the weight of malpractice premiums and reduced fees.
Patients suffer. Physicians suffer. And the
business of medicine rends asunder the
precious and intimate relationship between
doctor and patient-without which illness
cannot be properly understood.
For as long as men and women have lived, the
healing arts have been held sacred. Whether
one speaks of a medicine man, a shaman or a
country doctor, the paradigm of medicine
rests on the unique blend of compassion and
knowledge.
Consider the dynamic interplay at work and a
revealing truth becomes clear. It is not
knowledge that heals, for knowledge may be
used for positive or negative ends. In the
healing arts, the spark that sets knowledge
into motion is compassion.
As physicians, we must show compassion even
in the best-case scenarios. In the worst
case scenario, when all else fails, the only
answer is compassion. But the ability to
feel empathy, the ability to step into
another person's pain, is neither appealing
nor easily accomplished. So we are taught to
measure out our compassion with a healthy
amount of emotional detachment. As
physicians, it is thought, we must preserve
ourselves first and foremost before we can
assist others. But in my 43 years of medical
practice I can say, without a flicker of a
doubt in my mind, that the level of
compassion in medicine has deteriorated to
such a point that we now face what can only
be called an all-encompassing professional
identity crisis.
Let me pause now to consider the cause of
the crisis. Technology, with all its refined
elegance and advanced precision, allows
physicians to diagnose patients so quickly
and execute therapy so rapidly that time
spent with Mr. John Doe is summarily reduced
to time spent with the Bypass in room 1348.
There are other barriers to doctor/patient
intimacy, such as highly compacted
schedules. And one cannot ignore the fact
that some physicians simply lack bedside
manner. But I believe that to a greater or
lesser extent most of us chose medicine over
other careers because it offered unrivaled
humanitarian rewards.
So why, in the name of Hippocrates, do we
not feel the way we used to about medicine?
This is not a rhetorical question. It has
answers. Hard answers that require hard
solutions in today's socioeconomic order.
Doctors have been stripped by the new
business of medicine, which claims to be
more inclusive, but is not-which claims to
save money, but does so by fattening the cow
at the expense of the calf. More than ever,
medicine is business. We all know it and we
know that patient care is suffering as a
result. We know that our professionalism is
being threatened by the straitjackets
insurance companies and HMOs have put us in.
And yet daily we hear of more and more
cutbacks in care. If there is such a
shortage of resources in this country that
insurance companies are dictating reduced
patient care policies, where is all the
money coming from to finance their
skyscrapers in New York or their corporate
Lear jets or their massive TV ad campaigns?
Who is paying the price? Doctors and
patients. Factor in malpractice and attorney
fees and the picture is crystal clear. It's
a brave new world and the word compassion no
longer exists in the medical lexicon.
And so we must fight. We must unite in
defiance against the trend toward the
dehumanization of the patient. For in a slow
and creeping way, that is what we are edging
toward.
The system contradicts everything we've been
taught and everything we pledge to commit
ourselves to. And the paradox is that we
continue to practice at the risk of losing
our livelihood, in the midst of reduced
earnings and at the risk of being cooped by
these malignant forces.
I love the practice of medicine. I love
caring for patients. I love the process of
taking histories, of looking a patient in
the eye and registering an emotionally
alive, real life individual. I love
listening through a stethoscope. I love
surgery. I love healing. And, when I find
myself with a patient who cannot heal, I
cherish the fact that I can offer that
person a caring, supportive, sympathetic and
compassionate emotional alliance. It is my
duty, but it is also my greatest reward, and
I cringe at how my ability and willingness
to be the doctor that I can be is being
pulled out from under my feet.
I am reminded of the adage "think globally,
act locally." For it is through this society
of ours that we can put into focus these and
other issues facing the art and science of
health care.
The state of medicine today is not at risk
because of any real dearth of capital or
resources. It is at risk because of
overzealous and unmitigated capitalistic
management strategies. I am not arguing for
a welfare state or socialized medicine,
rather I am arguing for a state that fares
well and medicates in a socially responsible
manner.
It is said that you can measure the moral
fiber of a society by how they treat their
worst criminals. I believe that the same can
be said for how a society treats its ill,
it's downtrodden its disenfranchised. On
that score we can do much better.
So, let us think globally and act locally to
make our voices heard. To enable us to serve
- to do no harm - and to fight for
preserving the dignity of human life.
I am reminded of an old Persian adage,
uttered by an elder of the community who,
looking back on his life said: "When I was
young, the trait that I revered most in a
person was cleverness. Now, that I am older
and wiser, I find that compassion is what I
value most highly." |